EX 5,6,7,8 PAGE 25

 5. Listen and repeat the words in colour. Then choose the correct answer.

1. Her presentation was very professional. She good job.
2. The shop closed. There's no reply.
3. I will be careful when i input the data.
4. She must be busy. Then line is engaged.
5. Theren's a caller on the phone waiting to speak to you.

6. Listen and repeat the words in colour.Then copy and complete the sentences.

1. Sorry, want did you say? Can you repeat that, please?
2. Your mother rang an hour ago-you need to contact her immediately.
3. On moment,please,l'll put you thtrough to Mr Wright now.
4. This in not St Ann's Hospital.You've got the Wrong number.
5. To dial a number abroad, put an 01 befor the number.
6. From Monday, my new extension number will be 8015.
7. When you answer a phone call, state the name of the company.

7. Listen and repeat the words in colour.Then words in colour are in the wrong sentences.Write the sentences correctly in your notebook.

1. I need to speak to Betty on the line.it's realy important.ASAP
2. Can you ask Mrs Ford to avoid tomorrow? i'm toobusy to talk to her today.Riag back
3. I've got client as soon as possible who wants o speak to the manager. on the line
4. Try to remind speaking too loudly on the phone. Avoid
5. Can you ring back Ms Burns to prepare the invoice for Dell's Computer shop? remind

6 VOCABULARY BUILDER

 PHONE CALLES

as soon as possible: tal aviat com sigui possible      on the line: en linia

avoid:   evitar                                                             professional: professional

be careful:  vés al compte                                          put you througt:  connectarte

caller:   trucan                                                            remind: recordar

contact:  contactar                                                      repeat: repetir

dial a number: marcar un número                            ring back: tornar a trucar

engaged: ocupat                                                        speake up: parlar més fort

extension number:   número d'extensió                   state: declarar

no reply: no respon                                                   wrong number: número equivocat

ANSWERING CALLS AND TAKING MESSAGES

cut off: quedarse sense linia                  out of town: fora de la ciutat

 deal with: gestionar                              put you on hold: posarte en espera

expect: esperar                                       return your call: torna la trucada

hang up:  penjar el telefon                     spell that: 

in a meeting: in una reunió                    take a message: prendre un missatge

leave a message:  deixar un missatge    take down: apuntar

line is busy: la linia esta ocupada          transfer: passar la trucada

on holiday:  de vacances                       unavailable: no disponible

out of the office: fora de l'oficina         urgent: urgent

EXTRA!

bad connection: mala conexió                            line is free: la linia esta lliure

call back:  torna a trucar                                     offer assistance: oferir assistència

calling on behalf of: trucant en nom de             speak a little more slowly: parla una mica més poc a poc

clearly:  clarament                                              take a call: atendre una trucada

end a conversation:  acabar una conversa         voicemail: missatge de veu

get throght:   comunicar                                      would you mind? et faria res

interference: interferències

EX 5,6,7,8,9

 Working with Vocabulary

5. Listen and repeat the words in colour.Then copy and complete the sentences.

1.It's important to follow instructions when you assemble a computer.That way, you won't make any mistakes.

2. Make sure you   back up your data every day, in case you get a virus.

3. You need to install  anti-virus sofware to protect the system.

4. Invent a new password with 10 letters and numbers.

5. If the computer crashes when you're working on somethinh, you may lose all your information.

6. Then file has probably been deleted, but let me see if i can recover it.

6. Listen and repeat the words in colour. Then choose the correct answer.

1. When i work off-site, I have to drive to different places.
2. Let's use the lift. The meeting is on the 30th floor.
3. The keys are ready for you to collect from the hotel reception.
4. Pay for your car parking at the exit when you leave.

7. Listen and repeat. Then match the words to the pictures.

1. post office
2. train station
3. library
4. sports centre
5. factory
6. airport
7. department store
8. shopping centre

8. Listen and repeat the wors and phrases in coloure. Then match each sentence to the correct picture.

1. Room 333 is opposite the toilet. G 
2. Go straight. A
3.  Turn left. B
4. Turn right. D
5. Room 333 is on your left.E
6. Room 333 is on your right. F
7. Room 333 is at the end of the corridor. C

9. Match A o B from sentences.

A

1. You need to run a virus H

2. My office is at the end of the. D

3. The office building is on your A

4. I'II meet you outside the spports. G

5. My sister works at the post. B

6. The library is nexy to the train. F

7. Just insert the disc and follow the C

8. At the end of the day, make sure you do a E

Ex 5,6,7,8 page 21

 Working with Vocabulary

5. Liten nand repeat the words in colour.Then copy amd complete the sentences.

1.  You use the power button to swith the computer on.
2.  You use the volume control to turn the sound up or down.
3. I think there's a loose connection in the switch.Sometimes it works and sometimes it doesn't.
4.  Go to the control panel and click on the sound icon, then click on internal speaker.
5.  If you select the mute box you won't be able to hear anything.
6.  A no signal message means the computer is not connected to the monitor.

6. Liten nand repeat the words in colour. Then choose the correct words.

1. You have to press amd hold the Control key and P to print.
2. To restart the computer, try pressing the power button again.
3. Befor you open the computer case, make sure to switch off the power supply.
4. Every so often, the computer freezes.It just stops in the middle of what you're doing.
5. The graphics card in broken. You'll have to replace it.

7. Then words and phrases in bold are in the wrong sentences.Write the sentences correctly in your notebooks.

1. log off
2. reinstall
3. reopen
4. reconect
5. schut dow

8. Choose the correct answer.

1. c) mute box
2. b)volume control
3. a) make sure
4. b) replaced
5. a) press and hold

Vocabulary Builder 5 page 121

 TROUBLESHOOTIN

control panel: panel de control                            no signal message: cap missatge de sinyal

loose connection: connexió fluixa                       power button: boto d'encesa

mute box:  caixa de silenci                                  volume control: control de volum

VERBS

freeze: congelar                                  reinstall: reinstal·lar

log off:  tanca la sessió                       reopen: reobrir

make sure:  assegureu-vos                 replace: substituir

press and hold: manteniu premut       restart: reiniciar

reconnect:   torna a connectar           shut down: apagar

  TROUBLESHOOTIN

anti-virus software:  programari antivirus                      lose: perdre

back up: copia de seguretat                                            password: contrasenya

follow instructions: seguiu les instruccions                      recover: recuperar

PLACES AROUND TOWN

airport:  aeroport                                                 off-site: fora de lloc

departament store:  gran magatzem                    on-site      in situ

entrance:     entrada                                             post office: oficina de correus

 exit: sortida                                                         reception: recepció

 ground floor:     planta baixa                              shopping centre: centre comercial

factory:     fabrica                                                sports centre: centre esportiu

  library:  biblioteca                                              stairs: escales

 lift:    ascensor                                                   train station: estació de tren 

DIRECTIONS

 at  the end of the corridor: al final del passadís                       opposite: al davant

go straight:  anar recte                                                               turn left/ right: girar a l'esquerra/ dreta

on your left/ right: a la teva esquerra/dreta

EX 5 i 7 page 19

5. Listen and repeat the words in colour in A. Then match them to their definitions in B.

1. portable : c . easy to carry around

2. superfast : e. very speedy

3. dependable : d. not likely to fail

4. compact : b. using a small space

5. sturdy : a. built to be strong

7. Copy and complete the review below with the words not used in Exercise 6.

NIce and flexible  for working everywhere!

Then new slimeline tablet (0,5cm) has got top of the range

Wi-Fi, for Internet connection on the go. Its all in one screen is perfect for diong graphics works.

It really is a practical model.

EX 5 page 17

 5. Listen amd repeat the words in colour in A Then match them to their meanings in B.

1. Price : how much you pay for something
2. quality : how good something is
3. payments : sums of money to pay over time
4. give a discount : offer for less money
5. out of stock : having  no more, completely sold out 
6. goods : items