EX 5,6,7,8 PAGE 25

 5. Listen and repeat the words in colour. Then choose the correct answer.

1. Her presentation was very professional. She good job.
2. The shop closed. There's no reply.
3. I will be careful when i input the data.
4. She must be busy. Then line is engaged.
5. Theren's a caller on the phone waiting to speak to you.

6. Listen and repeat the words in colour.Then copy and complete the sentences.

1. Sorry, want did you say? Can you repeat that, please?
2. Your mother rang an hour ago-you need to contact her immediately.
3. On moment,please,l'll put you thtrough to Mr Wright now.
4. This in not St Ann's Hospital.You've got the Wrong number.
5. To dial a number abroad, put an 01 befor the number.
6. From Monday, my new extension number will be 8015.
7. When you answer a phone call, state the name of the company.

7. Listen and repeat the words in colour.Then words in colour are in the wrong sentences.Write the sentences correctly in your notebook.

1. I need to speak to Betty on the line.it's realy important.ASAP
2. Can you ask Mrs Ford to avoid tomorrow? i'm toobusy to talk to her today.Riag back
3. I've got client as soon as possible who wants o speak to the manager. on the line
4. Try to remind speaking too loudly on the phone. Avoid
5. Can you ring back Ms Burns to prepare the invoice for Dell's Computer shop? remind

6 VOCABULARY BUILDER

 PHONE CALLES

as soon as possible: tal aviat com sigui possible      on the line: en linia

avoid:   evitar                                                             professional: professional

be careful:  vés al compte                                          put you througt:  connectarte

caller:   trucan                                                            remind: recordar

contact:  contactar                                                      repeat: repetir

dial a number: marcar un número                            ring back: tornar a trucar

engaged: ocupat                                                        speake up: parlar més fort

extension number:   número d'extensió                   state: declarar

no reply: no respon                                                   wrong number: número equivocat

ANSWERING CALLS AND TAKING MESSAGES

cut off: quedarse sense linia                  out of town: fora de la ciutat

 deal with: gestionar                              put you on hold: posarte en espera

expect: esperar                                       return your call: torna la trucada

hang up:  penjar el telefon                     spell that: 

in a meeting: in una reunió                    take a message: prendre un missatge

leave a message:  deixar un missatge    take down: apuntar

line is busy: la linia esta ocupada          transfer: passar la trucada

on holiday:  de vacances                       unavailable: no disponible

out of the office: fora de l'oficina         urgent: urgent

EXTRA!

bad connection: mala conexió                            line is free: la linia esta lliure

call back:  torna a trucar                                     offer assistance: oferir assistència

calling on behalf of: trucant en nom de             speak a little more slowly: parla una mica més poc a poc

clearly:  clarament                                              take a call: atendre una trucada

end a conversation:  acabar una conversa         voicemail: missatge de veu

get throght:   comunicar                                      would you mind? et faria res

interference: interferències