Working witch Vocabulary 31

 4 . Listen and rerpeat  the words in colour. Then choose the correct answer.

1. Thank you for calling.I'II be happy to assist you again in the future.

2. I don't know what to do.What do you suggest?

3. I can't remember exactly what you ordered. I'II check my records.

4. The order hasn't arrived yet. it must be lost in the post.

5.  Listen and rerpeat  the words in colour. Which pairs of sentences have got a similar meaning?

1. 

2.

3.

4.

5.

6.

6. Listen and rerpeat  the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, i can give you a full making a noise .

2. I want refund compensation for the incovenience you have caused me.

3. We finally found what what was causing the problem. it was a faulty part.

4. There's a lot of competition in this area, so our compan has been losing business.

5. Check that fan. it's making a noise.

6. This part doesn't fit where it's supposed to.

7. Read the sentences . Which are said by a customer? Which are said by a customer relations representative?

1. Of course. We'II credit  your account.CR

2. You can return the items by post at our expense. CR

3.Is theis product under warranty bfor a year? CR

4.We'II have to open the computer to see if there's any damage inside. C 

5. I'm very angry.i'm going to make a claim. C

6.  I apologise for the error. We'll send you the correct items immediately. CR

7. When i opened the box, i saw that the camera was missing a part! C

8. We refuse to pay because we received incorrect items. C

8. Read the complaint record. complete the sentences witch the words and phrases below.

Customer Timothy moors tried to return a smartphone saying it had a defect.It looked like it had been dropped because the screen was also damaged.

C Then customer bought the product from us over a year ago in June 2016, so it is no longer under warranty

I was very polite witch Mr Moors, but I refused to  give him a refund or offer him compensation.

The customer was not satisfied and said he would make a claim witch head office. i gave him the  contact details.