Activity 5,6,7 page 29

 Working With Vocabulary

5. Listen and repeat the departments in colour. Then decide which department matches each speech bubble below.

1. IT maintenance department

2. Customer relations departament

3. Sales and marketing department

4. Accounts department

5. Human resources department

6. Listen and repeat the word in colour.Then copy and complete the sentences.

1. discuss it

2. satisfied

3. charge

4. get back to you

5. damaged

6. opening times

7. hold the line

7. Listen and repeat the words in colour in A. Then match them to their definitions in B.

1. customer number F

2. qoute D

3. enquiry A

4. overcharge B

5. shipping date E

6. complaint C

YOUR TURN 

1. Jerry 

2. Database

3. Client 's information

4. Tomorrow morning 

5. 9 am